Terms of Consultation
1. Provider
The consultation services are offered by: Mariia Kolomiitseva Masha-Immolab Schweizerstr. 43 60594 Frankfurt am Main Germany Email: hello@masha-immolab.com
2. Scope
These terms apply to all bookings of online consultations, strategy sessions, and comparable individual consulting services provided by Masha-Immolab. Different client terms apply only if Masha-Immolab has expressly agreed to them in text form.
3. Subject of the contract
Masha-Immolab provides individual strategic consultation relating to apartments, especially apartment selection, renovation potential, spatial strategy, design decisions, rental positioning, and economic assessment of apartment products. The consultation is based on the information provided by the client and the goals and constraints discussed during the session. After the consultation, the client receives a written summary of the discussion, key takeaways and next steps. The consultation and written summary do not constitute a formal valuation, legal advice, tax advice, financial advice, architectural services, engineering services, or regulated investment advice. Masha-Immolab does not owe any specific economic result, rental increase, sale proceeds, or binding investment decision.
4. Contract formation
The contract is formed when the client books a consultation through the booking system and receives a booking confirmation, or when Masha-Immolab confirms the booking by another means, for example by email. The client is responsible for providing complete and correct contact details when booking.
5. Payment
Unless expressly agreed otherwise, the fee is due at booking or before the consultation takes place. The available payment methods depend on the booking or payment provider used. Masha-Immolab may postpone or refuse the consultation until the agreed fee has been received.
6. Preparation and client cooperation
The client may provide relevant information and documents before the consultation, for example listings, photos, floorplans, current layouts, renovation ideas, financial assumptions, and specific questions. The client is responsible for ensuring that the information provided is correct, complete, and up to date. Masha-Immolab is not obliged to independently verify client information. The more complete and precise the preparation materials are, the more specific the consultation can be.
7. Consultation delivery
Unless otherwise agreed, the consultation takes place online. The client is responsible for a stable internet connection, suitable technical equipment, and access to the agreed video conference or booking system. Technical issues on the client side do not automatically create a refund claim. Masha-Immolab may offer a replacement appointment at its discretion. If technical issues on the side of Masha-Immolab or an outage of the video conference or booking system significantly disrupt the consultation, Masha-Immolab will offer a replacement appointment or refund the fee.
8. Client responsibility
The consultation provides structured assessment and decision support. All final decisions, especially regarding purchase, sale, renovation, letting, financing, legal review, tax treatment, and implementation, remain solely with the client. The client is responsible for involving suitable professionals before making binding decisions, especially lawyers, tax advisors, architects, engineers, financing advisors, or other qualified experts where required.
9. Cancellation and rescheduling by the client
The client may cancel or reschedule a consultation free of charge up to 24 hours before the agreed appointment. Each booking may be rescheduled once free of charge, subject to availability. Cancellations made less than 24 hours before the agreed appointment are non-refundable. Missed appointments without prior notice are also non-refundable. Statutory consumer withdrawal rights remain unaffected.
10. Cancellation or rescheduling by Masha-Immolab
Masha-Immolab may cancel or reschedule an appointment for good cause, especially illness, technical disruption, force majeure, or other circumstances that make performance unreasonable. In this case, the client may choose between a replacement appointment and a refund of the fee already paid.
11. Confidentiality
Masha-Immolab treats documents and information provided by the client confidentially, unless they are obviously publicly available or have been expressly released by the client for further use. The client agrees to use documents, assessments, and work results received during the consultation only for the client's own purposes and not to publish them without Masha-Immolab's consent.
12. Liability
Masha-Immolab has unlimited liability for intent and gross negligence as well as for injury to life, body, or health. For slightly negligent breaches of essential contractual obligations, Masha-Immolab is liable only for typical, foreseeable contractual damage. Further liability is excluded to the extent permitted by law. Masha-Immolab is not liable for client decisions made on the basis of the consultation, especially economic results, rental prices, renovation costs, purchase decisions, financing, tax consequences, or legal risks.
13. Consumer withdrawal right
Consumers generally have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. To exercise the withdrawal right, the client must inform Masha-Immolab by means of a clear statement, for example by email or by post, of the decision to withdraw from this contract. The withdrawal can be addressed to: Mariia Kolomiitseva Masha-Immolab Schweizerstr. 43 60594 Frankfurt am Main Germany Email: hello@masha-immolab.com To meet the withdrawal deadline, it is sufficient for the client to send the communication concerning the exercise of the withdrawal right before the withdrawal period has expired.
14. Effects of withdrawal
If the client withdraws from this contract, Masha-Immolab will reimburse all payments received from the client without undue delay and no later than fourteen days from the day on which Masha-Immolab receives notice of the withdrawal. Masha-Immolab will use the same means of payment for the reimbursement that the client used for the original transaction, unless expressly agreed otherwise. The client will not incur any fees as a result of the reimbursement. If the client requested that the consultation begin during the withdrawal period, the client must pay Masha-Immolab an appropriate amount corresponding to the proportion of services already provided up to the time of withdrawal compared with the full scope of the agreed service. If the consultation has been fully provided and the client expressly consented before the start of the service that Masha-Immolab may begin before the withdrawal period expires, and confirmed awareness that the withdrawal right may be lost upon full performance, the withdrawal right may expire.
15. Model withdrawal form
If you want to withdraw from the contract, you may use this form. Use of the form is not mandatory. To: Mariia Kolomiitseva Masha-Immolab Schweizerstr. 43 60594 Frankfurt am Main Germany Email: hello@masha-immolab.com I hereby withdraw from the contract concluded by me for the following service: ____________________________________ Booked on: ____________________________________ Name of client: ____________________________________ Address of client: ____________________________________ Email address of client: ____________________________________ Date: ____________________________________ Signature of client, only if submitted on paper: ____________________________________
16. Final provisions
The law of the Federal Republic of Germany applies, unless mandatory consumer protection provisions provide otherwise. If individual provisions of these consultation terms are or become invalid, the validity of the remaining provisions remains unaffected.